TERMS AND CONDITIONS
By accessing the tuition services, you agree to the following terms and conditions. If you disagree with any part of these terms and conditions, you must not use the service.
Fees and Payment
The fees will be calculated at a rate agreed in advance between the Tutor and the Client on a per session basis, and based upon the agreed arrangements. Payment must be made before the lesson starts within the stated timeframe of payment on the day on the lesson. All payments must be made up front before any lessons.
If a lesson is not paid for, then further lessons will not take place until settlement has been made.
If outstanding payments have not been forth coming, then the tutor is within their rights to cease lessons with the pupil and to offer the space to a waiting list pupil.
Client Obligations
For online lessons
The Client must provide a quiet place for the pupil to work, free from interruptions and with access to suitable equipment. Sessions will begin promptly at the agreed time for the agreed duration. A link to the meeting will be emailed prior to the start time. The pupil will need something to write with - pencil for maths, pen or pencil for English. Paper will need to be provided - squared for maths and lined for English. It is suggested to keep these compiled in a folder or exercise book. The pupil must have something to write on during the lessons, such as a whiteboard, tablet or scrap paper.
Face-to-face lessons
Resources will be provided for, these include, paper, pens, exercise books.
​
Cancellation Policy
The term dates will be communicated with all before the start of each term, All pupils are expected to attend within these dates.
Cancellation of more than 24 hours will be charged at 50% rate of lesson as the pupil’s place is reserved.
Less than 24 hours noticed, the full fee will be charged.
Where possible, lessons will try to be rearranged.
In the case of school residentials, the Client should give as much notice as possible.
If the Tutor needs to cancel a lesson, as much notice as possible will be given and the Client will receive credit toward the next month’s tuition sessions.
Additional 11+ Tuition Policy
The Tutor may make reasonable requests for additional purchases, such as practice assessments and workbooks. It is the responsibility of the Client to purchase these goods, and tuition may not continue without them. Free digital or printed resources will be utilised as much as possible. The Tutor does not accept responsibility for exam results.
Safeguarding
The Client must not record or take any photos during the online sessions. The Tutor may record sessions or take photos, but only with the permission of all Clients. Any photos taken will only be of work and no child shall be within the photo taken. The Tutor will never contact the pupil outside of sessions and the pupil must not make contact either. During online lessons, parents and carers are welcome to be in the vicinity, but it is better for the lesson that the parent is not next to the child and does not interfere with the lesson. If the Tutor has any safeguarding concerns, any relevant agencies will be notified.
Approval
Acceptance of the services will be taken to represent agreement to these Terms and Conditions.